1. Controller
The controller is ZenSync Demo s.r.o., Company ID 01234567, registered address Demo ulice 10, 110 00 Praha. You can contact us about privacy at info@demo.zensync.cz.
2. Data, purposes and legal grounds
- Account, bookings, attendance and credits: identification, contact and transaction data needed to create and perform the service contract.
- Orders, payments, invoices, refunds and payroll: contractual performance and compliance with accounting, tax and other legal obligations.
- Customer support and contact form: data supplied in the message so that we can answer your request or take steps you ask for.
- Security, audit and error records: limited technical data used to protect the service, prevent misuse and establish, exercise or defend legal claims.
- Optional analytics: used only after consent through the cookie settings. Refusing analytics does not affect the service.
Service emails, payment messages, tickets and booking notices are transactional communications required to provide the requested service. They are not marketing consent.
3. Recipients and processors
Access is limited to authorised staff and contracted providers needed for hosting, email delivery, document generation and payments. Payment data may also be processed by the selected payment provider. Providers may only process data under contractual and legal safeguards.
4. Retention
Account and booking data is kept while the account and related obligations are active. Financial, tax and contractual documents are kept for the periods required by applicable law. Contact messages and technical records are erased or reviewed when no longer needed. Exact periods must reflect the controller’s legal duties and configured retention rules.
5. Your rights
Depending on the legal ground and circumstances, you may request access, rectification, erasure, restriction or portability of your data and object to processing. Consent can be withdrawn at any time without affecting earlier processing. You can download an electronic overview or submit a request in the Privacy section of your account. We normally respond within one month; the period may be extended where permitted for complex or numerous requests.
The right to erasure is not absolute. Data that must be retained under law or is needed to establish, exercise or defend legal claims may be restricted and retained for that purpose.
6. Complaints
You may lodge and complaint with the Czech Office for Personal Data Protection (Úřad for ochranu osobních data), uoou.gov.cz.
7. Cookies and changes
Essential cookies provide login, security and language preferences. Optional analytics is activated only after consent and can be changed later. The current version and effective date of this notice are shown above.